FREQUENTLY ASKED QUESTIONS

Please don't hesitate to get in touch with us with any questions that you may have.

 

We love getting to know our clients and being as informed as possible

about your pet's preferences and routines.

THIS IS MY DOG'S FIRST VISIT, WHAT DO I NEED TO DO BEFORE THE VISIT?

Yay! Thank you for choosing us! We promise to take great care of your pooch! In order for us to create a safe environment for all of our guests and to make sure that we know everything there is about your fur baby, we require for you to register as a new client and complete all the required forms (the good news is, you only have to do it once)!

Client Registration

WHEN ARE YOU GUYS AROUND?

There is a K9 ACRES staff member on site 24 hours a day, 365 days a year. Our daycare hours are Monday through Sunday 7:00 am to 7:00 pm.

HOW DO WE MAKE A RESERVATION OR INQUIRE ABOUT AVAILABILITY?

You can always give us a call at 905-251-5658 or click the online reservation calendar icon to reserve online.

WHAT VACCINATIONS DO YOU REQUIRE FOR MY DOG TO PLAY OR STAY WITH YOU?

We require for your pup to be up to date on their Rabies, DHPP and Bordetella vaccines prior to their visit. Puppies under 16 weeks of age are exempt from the Rabies vaccine. We require a copy of vaccination records prior to your pup's first visit with us. 

WHAT DO I NEED TO PACK FOR MY DOG'S K9 ACRES VACATION?

We recommend that you bring your dog's bed and one or two other comfort items (toy, blanket etc..) so that they have a little piece of home with them....but of course we would be just as happy to provide one of our comfy beds at no charge. We do however require that you bring enough food for your dog's stay with us (we allow both kibble and raw)... not changing the dog's regular diet minimizes tummy upsets and allows them keep their usual routine. We provide healthy treats but please let us know if you have any preferences or special instructions. If your pup requires medication to be administered during their stay, please make sure to bring it with you along with any instructions.

WHAT WILL MY POOCH BE DOING WHEN AT K9 ACRES?

Our motto is that your pet comes 1st at K9 ACRES and as such we individualize your pup's itinerary to best suit their unique personality and play style as well as the instructions provided by you, the pet parent. Your pup will be matched with K9 playmates of similar size, temperament and play style to ensure safety and tons of fun. For shy pups or those that prefer alone time, we provide a private area to stretch and use the potty and more one-on-one time with our two-legged staff. A private walk and games are included to make sure your pup is engaged and gets plenty of exercise and love. Our over night guests enjoy play time just like our daycare guests with nap and meal breaks throughout the day. After their last bathroom break, we top up their water, give them cuddles and tuck them in for the night.

DO YOU OFFER DISCOUNTS FOR MULTIPLE DOGS?

We love packs and offer very competitive rates! Every additional dog from the same household will receive a 50% discount from our standard play or stay rate. Please do not hesitate to contact us to discuss any specific needs, we work with our clients to create packages that both satisfy your pet care requirements and budget.

WHAT IF THERE IS A NEED FOR MY BABY TO SEE A VET?

If there is a requirement for your pup to see a vet, we will follow the instructions that you provided when completing the registration form and notify you or your appointed proxy immediately.

WILL YOU GIVE MY PUP HIS MEDICINE DURING HIS STAY?

Of course - we will administer medications at no extra charge. Please make sure you provide us with all the details when completing the registration form.

DO YOU ALLOW "AGGRESSIVE" DOGS IN YOUR FACILITY?

We pride ourselves on being accepting of all breeds and all attitudes. We ensure that all dogs in our care are, first and foremost, safe and have accordingly allocated space for our furry friends that prefer alone time.

DO YOU ALLOW INTACT DOGS TO PLAY OR STAY WITH YOU?

Absolutely! We don't discriminate. Just like all other members of our pack, we will ensure that your pooch is grouped with like-minded buddies to ensure they have a safe and pawsome time!

WHAT IF MY FOUR-LEGGED LADY IS IN HEAT? CAN SHE STILL VISIT OR STAY?

Most certainly! We will ensure that she is kept separately from any potential suitors and has a stress free stay with us. As a little extra clean up is required, an additional $10.00 per night rate will apply.

SUTTON CAMPUS

605 Catering Rd Sutton West ON L0E1R0

PREMIER, FULL-SERVICE, ALL BREED, PLAY AND STAY PET RESORT

905.251.5658

SUTTON CAMPUS

ONLINE RESERVATION

EAST GWILLIMBURY CAMPUS

437.244.3321

EXCLUSIVE MEMBER ONLY SOCIAL-DOG PLAYCARE 

21626 Hwy 48, East Gwillimbury ON  L0G 1M0 

EG CAMPUS

ONLINE RESERVATION

©2019 by K9 ACRES.